Refund Policy

You may cancel your subscription at any time from the Service. Cancellation takes effect immediately. We review each cancellation refund within three (3) business days to confirm eligibility and the prorated amount, and refund the unused portion of the current billing month, prorated by day:

• The day cancellation takes effect counts as a used day.
• The calculation uses the actual number of days in your billing month (28–31).
• Proration is computed on the amount you actually paid for the billing month, after any discounts, credits, or tax lawfully withheld from your payment.
• The same daily proration applies to Location Licenses and paid add-ons billed with your plan.
• If we ever offer a billing period other than monthly, the same daily proration applies over that paid period.

Worked example. Your plan costs ₱1,000 for a 30-day billing month. You cancel with 12 full days remaining. Refund = ₱1,000 × 12 ÷ 30 = ₱400.00.

If you downgrade your plan or remove a Location License mid-cycle, the change takes effect immediately and the price difference for the unused full days becomes a credit applied to your next invoice (not a cash refund). If you cancel your account before the credit is used, the remaining credit is refunded under Section 1.

• Refunds are issued to the original payment method, through our payment provider. If the original method can no longer receive a refund (for example, an expired card or a closed e-wallet), we will contact you to arrange an alternative.
• We review each refund within three (3) business days of the effective cancellation and, once approved, promptly initiate it with our payment provider. After initiation, your payment method's own processing time applies: e-wallet refunds typically post within a few days, while card refunds can take up to thirty (30) days to appear on your statement, depending on your bank.
• We do not charge a fee to process a refund.
• If VAT was charged on the amount being refunded, the corresponding VAT is refunded or credited with it.

If we charged you in error (for example, a duplicate charge, a charge after a completed cancellation, or an amount that does not match your plan), we will refund the erroneous amount in full — not prorated. Contact us within a reasonable time of the charge appearing.

• Used days of a billing month are not refundable.
• Days during which your account was suspended for cause (e.g. non-payment or abuse, Terms of Service Section 11) count as used days.
• If we terminate your account for uncured material breach (Terms of Service Section 12), any prorated refund is at our reasonable discretion.
• If we discontinue the Service or terminate your account other than for breach, we refund the unused portion in full.

Nothing in this policy waives rights you have under Philippine law that cannot be waived.

Cancelling your subscription triggers the data export window, deletion, and fiscal record hand-off rules described in the Terms of Service Section 12 and the Privacy Policy Section 8.

• Billing / support: [email protected] — we aim to acknowledge and resolve billing complaints within seven (7) calendar days.
• Tan-aw Information Technology Services, Selenia 208, Mirea Residences, Amang Rodriguez Avenue, Santolan, Pasig City

We may update this policy. We will post the updated version with a new effective date and, for material changes, give reasonable notice. Changes apply prospectively from their effective date.