Terms of Service

• Service — the Tan-aw web application, its APIs, and the ReadyNa customer app and order-tracking web experience.
• Merchant Account — your organization on the platform, including its brands, locations, catalog, team, and orders.
• Location — a single outlet where your business takes or serves customer orders: a store, stall, kiosk, food-court or food-hall unit, cart, or food truck. A mobile or pop-up outlet (for example a food truck or a weekend market stall) is one Location even though its address changes. A site where you only prepare food and take no customer orders does not require a Location License.
• Location License — a unit of subscription capacity. Each license covers one Location, as described in your Subscription Plan (the base subscription includes your first Location; on multi-brand plans a license may also add brand capacity).
• Authorized Users — the owner, admins, managers, and cashiers you authorize to access the Service.
• Customer — an end consumer who orders from you and may use ReadyNa.
• Customer Personal Data — personal data of your Customers and staff that Tan-aw processes on your behalf, governed by the Data Processing Addendum ("DPA").
• Subscription Plan — the paid plan/tier and add-ons you select.

Tan-aw lets you create catalog-backed orders, notify Customers when an order is ready (replacing physical buzzers), manage your menu/catalog, team, locations, and — depending on your plan — features such as payment tracking, fiscal documents, inventory, analytics, table management, and QR/table self-ordering. We may add, change, or remove features over time. Features identified as beta, preview, or early access are provided as-is for evaluation, may change or be withdrawn, and are excluded from any availability expectation under Section 10.

Payment tracking is record-keeping only. The Service lets you record the payments you take from your Customers (method, amount, and reference number) and reconcile them against orders. Tan-aw does not process, route, hold, or settle your Customers' funds — you collect payment through your own means (for example cash, your own card terminal, or your own e-wallet) and record it in the Service. Fees for your own Subscription Plan are separate and are handled as described in Section 4 and Section 8.

Functionality is provided on the basis described in your plan at the time of purchase.

• Access to the Service requires authentication, with multi-factor authentication for high-trust roles.
• You are responsible for your Authorized Users' actions, for keeping credentials secure, for assigning roles appropriately, and for promptly removing users who leave your organization.
• You must provide accurate account information and keep it current.
• The owner role controls the Merchant Account, including billing and team membership.

• Fees, billing cycle, included quotas, and add-ons are those of your selected Subscription Plan. Quotas (e.g. product/SKU limits, locations) are enforced by the platform.
• License scope — one business, one Location per license. Your subscription and each Location License cover one business — the Merchant named on the account — operating one Location at a time per license. If your business moves or replaces an outlet, the license moves with it; a single license may not serve two or more outlets that operate during the same period. Your subscription may not be shared with, or used to record sales for, any other business — including another business at the same address: two food businesses sharing one stall, food-hall unit, or kitchen each need their own subscription. Separately owned franchisees and affiliated but distinct businesses are separate Merchants and need their own subscriptions. Operating several of your own brands from one physical site (for example a shared or cloud kitchen) is allowed and is not treated as sharing: it requires a plan that supports multiple brands, and each additional brand is added with its own license and operates as its own Location, even when your brands serve from the same address.
• If you exceed your licenses. If your use covers more Locations or more businesses than your subscription includes, you are liable to pay for the actual number of businesses and Locations using the Service — our standard fee for each missing license, for the period of the extra use — and you must either add the missing licenses or stop the extra use. We will contact you first and give you a reasonable opportunity to correct it; if the excess use continues after notice, or the sharing was deliberate, we may suspend or terminate under Sections 11 and 12. If we reasonably believe your use exceeds your licenses, we may ask you to confirm in writing the businesses and Locations using the Service.
• Unless stated otherwise, fees are stated in Philippine pesos and are billed in advance.
• Subscriptions renew automatically for the same period unless cancelled before renewal. You can change or cancel your plan as described in the Service.
• Cancellation and refunds. You may cancel at any time. Cancellation takes effect immediately, and the unused portion of the current billing month is refunded, prorated by day — refunds are reviewed within three (3) business days, after which your payment method's own processing time applies — as set out in the Refund Policy, which is incorporated into these Terms. Mid-cycle downgrades (including removing Location Licenses) produce a prorated credit applied to your next invoice.
• We may change fees on prospective notice; changes take effect at your next renewal.
• Taxes. While we are not VAT-registered, no VAT applies to our fees — the price stated is the price you pay. If we become VAT-registered, fees will be treated as exclusive of VAT, which we will add to your invoice as a separate line item at the applicable rate, with reasonable advance notice before it first appears on your bill. Each party is otherwise responsible for its own taxes.
• Withholding tax. Some business customers — for example corporations or BIR-designated withholding agents — are required by law to withhold creditable withholding tax when they pay for services like ours and to remit it to the BIR on our behalf. This is their legal obligation, not a discount. Standard billing is charged in full through our payment gateway and does not support deduction at source — if you are required to withhold, contact us first to arrange invoiced billing. Where withholding applies, the withheld amount is treated as paid only if you provide us the corresponding BIR Form 2307 for the quarter; any amount deducted without a valid Form 2307 within thirty (30) days after the end of the quarter remains payable.
• Late or failed payment may lead to suspension under Section 11.

You agree to:

• use the Service lawfully and only for your legitimate food and beverage business;
• ensure your catalog, prices, item descriptions, allergen/dietary/nutrition information, and availability are accurate;
• comply with all laws applicable to your business, including consumer protection, food safety, pricing, and the sale of age-restricted goods (e.g. alcohol and tobacco) — you are solely responsible for age verification and for any regulated-item metadata you record;
• be solely responsible for your relationship with, and obligations to, your Customers, including order fulfilment, refunds, and complaints.

You agree not to: access another organization's data; probe, scan, or attempt to defeat the platform's tenant isolation or security; reverse engineer the Service except as permitted by law; resell or provide the Service to third parties except to serve your own Customers; structure your use of the Service to avoid fees or the limits of your plan (Section 4), including rotating one Location License across multiple operating outlets, recording another business's sales under your account, or splitting or merging businesses across accounts to simulate a single licensed business; upload unlawful, infringing, or malicious content; use the Service to send spam; or use the Service in a way that overloads or harms the platform or other merchants.

For Customer Personal Data, you are the Personal Information Controller and Tan-aw is the Personal Information Processor under RA 10173. Our respective obligations are set out in the Data Processing Addendum, which is incorporated into these Terms.

You are responsible for: having a lawful basis (including any required consents) to collect and process your Customers' and staff data; providing your Customers with a privacy notice; and lawfully capturing any statutory-discount data (Senior Citizen / PWD) and fiscal data you record through the Service. Tan-aw's handling of personal data generally is described in the Privacy Policy.

We and our licensors own the Service and all related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. You own your Merchant Content (catalog, order data, and the like) and grant us the rights needed to host and process it to provide the Service and as set out in the DPA. You grant us the right to use aggregated and de-identified data to operate and improve the Service.

The Service relies on third-party providers for cloud hosting and infrastructure, identity, push notification delivery, application performance monitoring, and the processing of your subscription payments. The current providers, their roles, and their processing locations are listed in the Privacy Policy (Section 7) and the DPA (Annex B); we update those lists when providers change, with notice as described in the DPA (Section 6). Some providers process data outside the Philippines under appropriate cross-border safeguards. Your use of the Service may be subject to those providers' terms. We are not responsible for third-party services' acts, omissions, or availability.

The Service includes tooling to help you produce receipts/invoices and records that support your tax obligations. You remain the accountable taxpayer. You are solely responsible for your registration, accreditation, filings, the accuracy of fiscal documents you issue, and compliance with the BIR and other authorities. The Service's fiscal features are engineering tooling, not tax or legal advice. You should have your fiscal configuration reviewed by a BIR-accredited professional before issuing official documents.

We aim to keep the Service available but, except where a separate service-level agreement is signed, the Service is provided on a commercially reasonable, best-effort basis without a guaranteed uptime commitment. We may perform maintenance and will try to minimize disruption.

We may suspend the Service or an Authorized User, in whole or in part, if: fees are overdue; we reasonably believe the account is being used unlawfully, abusively, or in breach of Section 5; or suspension is needed to protect the platform, other merchants, or any person's safety. Where practical we will give notice and an opportunity to cure.

• These Terms apply for as long as you use the Service or hold a subscription.
• Either party may terminate for material breach not cured within a reasonable period after notice. You may cancel as described in Section 4.
• Data retention by plan. While your subscription is active, we retain operational data according to your plan — Starter: up to 31 days; Standard and above: up to 5 years — as described in the Privacy Policy Section 8. These retention windows are a feature of your plan: they are guaranteed only while your subscription remains active on a plan that includes them.
• On termination or unsubscription we will, for a limited window (target: 30 days), make your Merchant Content available for export, after which we will securely delete or irreversibly anonymize it — except records we must retain by law (see below).
• Optional paid archival. You may ask us to retain a copy of your own data beyond the export window — and keep it available for download — as a paid service, at fees covering the data storage, processing, and retrieval involved. Any such archival is for a specific, agreed purpose, is time-bound and revocable, and does not extend to personal data of your end customers; the fee alone is not a basis for retention.
• Fiscal and statutory records. Fiscal and statutory-discount records (receipts, invoices, source documents, Senior Citizen / PWD substantiation records, and TINs — see Section 9) must by law be preserved for the BIR-required period, and you remain the accountable taxpayer. While your subscription includes fiscal features, we retain these records for you, and they are excluded from erasure requests for as long as we hold them. On termination or unsubscription these records are included in your export, and preserving them for the remainder of the BIR-required period becomes your responsibility; after the export window we delete our copies together with the rest of your data, unless you purchase archival or we are required to retain them (for example under a legal hold or a pending audit we have been notified of). See the Privacy Policy Section 8 and the DPA Section 8.

Except as expressly stated, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that notifications will always be delivered (delivery depends on Customer devices, networks, and third-party push services).

To the maximum extent permitted by Philippine law: neither party is liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, goodwill, or data; and Tan-aw's total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid us in the twelve (12) months before the event giving rise to the claim. These limits do not apply to liability arising from a party's fraud, bad faith, gross negligence, or willful misconduct, or to any other liability that cannot be limited or waived under Philippine law.

You will indemnify and hold Tan-aw harmless from third-party claims arising out of: your use of the Service in breach of these Terms or law; your Merchant Content; your products and your relationship with your Customers; or your failure to meet your privacy, fiscal, or statutory-discount obligations.

We may update these Terms. We will post the updated version with a new effective date and, for material changes, give reasonable notice. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the Republic of the Philippines. The parties submit to the exclusive jurisdiction of the proper courts of Pasig City, to the exclusion of all other venues, without prejudice to either party seeking injunctive relief where appropriate. The parties will first attempt to resolve disputes in good faith: raise any complaint with us at [email protected] and we will aim to resolve it within seven (7) calendar days.

• Entire agreement — these Terms, the DPA, the Refund Policy, the Privacy Policy, and your plan details are the entire agreement and supersede prior agreements on the subject.
• Severability — if a provision is unenforceable, the rest remains in effect.
• No waiver — failure to enforce a provision is not a waiver.
• Assignment — you may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets.
• Force majeure — neither party is liable for delays caused by events beyond reasonable control.
• Survival — Sections 6, 7, 9, 12, 13, 14, 15, 17, and 18 survive termination or expiration of these Terms.
• Notices — we will send notices to your account contact; you may send notices to [email protected].

• General / support: [email protected]
• Data protection: [email protected]
• Tan-aw Information Technology Services, Selenia 208, Mirea Residences, Amang Rodriguez Avenue, Santolan, Pasig City